GDPR Notice

Controller

Controller: Barış Durmaz. Address: 9165/2 Sok. No:16 D:4 Doğanay Mh. Karabağlar/İzmir/Türkiye. Privacy requests: privacy@vuff.app.

Why we process your data and on what basis

• Running your account and the features you use (profile, dogs, walks and Walking Mode, routes, group walks, messages, listings, map alerts, lost pet alerts, rain reminders and notifications): performance of our contract with you, Article 6(1)(b).
• Keeping Vuff safe (moderation, reports and their evidence, automatic word filters and scam checks, bot protection, preventing repeat abuse, keeping a deleted username reserved): our legitimate interest in a safe community, Article 6(1)(f). You can object at any time.
• Suggesting people to follow, ordering search results and first-party service statistics (such as sign-ups, account types, cities, dog breeds, memberships and support response times): our legitimate interest in running and improving Vuff, Article 6(1)(f). You can object at any time.
• Checking that you are 18 or older and answering lawful requests from authorities: legal obligations and our legitimate interest, Article 6(1)(c) and (f).
• Location and push notifications only start when you allow them on your device, and you can switch them off at any time in Vuff or in your device settings.

Where your data is processed

Our database, authentication and files are hosted by Supabase in Frankfurt, Germany. Vuff is run from Türkiye, so when you use Vuff you give your data directly to us in Türkiye. Some providers also process data in other countries, such as the United States. The data processing terms of Supabase, Resend and Cloudflare include the European Commission’s Standard Contractual Clauses for these transfers. Apple and Google act under their own terms for sign-in, maps and weather. The safeguards and any required contract or notification documentation for these services’ international transfers have not yet all been verified. For the current status or to exercise your data rights, contact privacy@vuff.app.

Your rights

• Access (Article 15): download a copy in the app (Settings → Download your data) or ask us.
• Rectification (Article 16): edit your profile and dogs in the app, or ask us.
• Erasure (Article 17): delete content or your account in the app, or ask us.
• Restriction (Article 18) and objection (Article 21): ask us to limit or stop a use of your data.
• Portability (Article 20): your data download is a machine-readable JSON file with your photos and videos.
• Withdrawing consent (Article 7(3)): switch notifications or location off at any time.
• Automated decisions (Article 22): we don’t make decisions with legal or similarly significant effects about you by automated means alone. Word filters only stop a post; warnings, limits and suspensions are decided by a person.

How to make a request

Use the app or write to privacy@vuff.app from the email address on your account. We never ask for a copy of an ID document. Requests are free. We answer within one month; if a request is complex we may need up to two more months, and we will tell you why within the first month.

Complaints

You can complain to the data protection authority where you live or work, or where you think the problem happened. In the UK, this is the Information Commissioner’s Office (ICO).

Retention and age

See “How long we keep it” in our Privacy Policy. We don’t delete accounts for inactivity; you can delete your account at any time in Settings. Vuff is for people aged 18 and over.